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Return & refund request

Fill out the form below to start your return. Our team will review your case and guide you through the next steps.

30-day return Free returns Secure tracking
Items to refund at least one
Click to attach files (jpg, png, pdf, max 5MB each)
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By submitting, you confirm that the information is accurate. Refunds are processed after verification.

Refund guidelines

We process refunds for eligible products according to our return policy. Most items can be returned within 30 days of delivery.

  • Free return shipping on defective items
  • Refund method: original payment source
  • Processing: 5–7 business days after approval
+44 20 7946 0134 returns@thirdeyesurveillance.com

What we need from you

  • Order ID or invoice number
  • Product(s) name + quantity
  • Clear reason + details
  • Photos (if damaged/defective)

Once submitted, you'll receive a confirmation email with your ticket reference.